Home Based Care Support Services Provided in Surrey

Overview

The council is seeking your views on Home Based Care support services provided in Surrey.

Home based care is delivered by domiciliary care companies / agencies that provide personal care to people living in their own homes, whatever form this may take, which is regulated by the Care Quality Commission (CQC). The provision of home based care in Surrey is essential to maintain an individual’s health, wellbeing and independence within their own community.

• This questionnaire is completely anonymous, and we cannot identify you from your responses.
• Completing this questionnaire will not affect the care you receive in any way.

Filling out the questionnaire:

• If you have any concerns with your own care, please do not write these in this questionnaire. 
• To report specific concerns to do with your own care (e.g. abuse or neglect) contact the Multi Agency Safeguarding Hub (MASH):
• Telephone: 0300 470 9100 (9am - 5pm, Monday to Friday)
• For any other concerns with your own care, contact your local social care team.    If you do not know how to contact your social care team, please contact Adult Social Care:
• Telephone: 0300 200 1005 (9am - 5pm, Monday to Friday)
• SMS:   07527 182 861 (for the deaf or hard of hearing)

Easy Read, large print and standard text versions are available to download from the bottom of this page but can also be provided in hard copy by contacting Surrey County Council:

Telephone: 0300 200 1005

SMS: 07527 182 861 (Please start the text with HOME CARE)

Why your views matter

Surrey County Council and the NHS in Surrey currently have a contract with care agencies to provide home based care across Surrey to residents who have been assessed as needing this type of support as part of their support plan. The current contract is ending on 30 September 2021 and a new contract will continue without service interruption from October 1 2021.

Prior to entering into this new contract, we are seeking your views on home based care support services in Surrey. We are interested in your views about home based care services whether the care is paid for by SCC, the NHS or by yourself.