Website feedback survey

1. Briefly tell us what information or services you were looking for today from our website?

3. How easy was it to find the information and services you were looking for today from our website?

Very easy Easy Difficult Very difficult

4. Please expand upon your response, telling us why you scored it the way you did. Include links to any specific pages.

5. Did you encounter any accessibility issues whilst using our website today? For example, did you encounter any problems if you were accessing the website using a screen reader, magnification, colour changes or similar assistive technologies to aid you.

No issues Some minor issues Multiple issues Could not use the website

6. If you experienced accessibility issues, please explain what these were below, so we can investigate. Please include links to pages where relevant:

7. What would you like us to improve or change on our website?

Update the design (look and feel) Add new functionality Add/improve content Better search function Nothing - the website is fine

8. If you selected an area of improvement, please tell us what you would like us to improve or change on our website?

10. How would you respond to the following statement: "Overall, your website is simple to navigate, and it's easy to find and understand the information and services I need."

Strongly agree Agree Disagree Strongly disagree

11. Overall, how would you rate your satisfaction with our website?

Very satisfied Satisfied Dissatisfied Very dissatisfied

12. What device did you use to access our website?

Mobile Desktop/laptop tablet

13. What browser did you use to access our website?

Chrome Edge Firefox Safari Don't know Other

14. If you could not access the information and services you needed from our website, how would you have contacted Surrey County Council?

Would not have continued Sent a social media message Submitted an online form or email from your website Phoned Visited a County Council office (face to face)

About your visit to our website today