Consultation on the closure of Arundel House Residential Care Home run by Surrey County Council

Overview

Surrey County Council is consulting on the proposal to close Arundel House Residential Care Home in Banstead, owned and operated by Surrey County Council. Our overriding priority is the wellbeing of the residents and staff who we want to involve fully and sensitively. We welcome the views of everyone and any responses received will help us when making a decision.

It is important that you read and consider the consultation document before completing this survey, which explains why we are consulting on the closure of the care home. This additional information, in a range of formats, can be found at the bottom of this page.

This survey is compatible with speech recognition software and screen readers. Alternative versions of this survey are available. Screen Reader Accessible, Large Print and Easy Read versions of this survey can be found at the bottom of this page under 'related documents.'

We would like to assure people that if the closure is agreed:

• The council would work closely with residents and their families to find alternative accommodation
• Residents' needs would be reassessed before working with other providers of care to secure alternative, quality services
• Surrey County Council would support staff to be redeployed or to find alternative employment
• Please refer to the consultation document for more information

If you have any queries about the survey and / or require this survey in hard copy or a different alternative format, please contact us and we will do our best to assist you:

Email: servicedelivery.info@surreycc.gov.uk

Telephone number: 01372 832257

SMS (Text only): 07527 182861 (This service is for deaf and hard of hearing only. Please start your text with the words 'care home survey')

VRS: Sign Language Video Relay Service 

Textphone (via Text Relay): 18001 0300 200 1005

Post: ASC Service Delivery, Surrey County Council, Fairmount House, Bull Hill, Leatherhead, Surrey, KT22 7AH

What we will do with responses to this consultation:

• The responses will be collated, and a report will be prepared for the council's cabinet. All the responses will be kept anonymous.
• The cabinet report will be published before the cabinet meeting and will be available 5 working days prior to the meeting on the Surrey County Council website. The report will be in the Public Reports pack of the relevant meeting. Printed copies will also be available 5 working days prior to the meeting and can be obtained by contacting servicedelivery.info@surreycc.gov.uk
• The cabinet will consider the feedback from the consultation and cabinet will then take a decision about the closure of the home. We will aim to take this to the June 2023 cabinet meeting.
• We will also use the feedback to inform our Equalities Impact Assessment
• The demographic information you share will only be used within Surrey County Council. In accordance with the Data Protection Act 2018 this detail will only be used for statistical analysis purposes. You can find out more on how the council uses and safeguards information and data in the information and privacy section of our website: Your Information and Privacy

What happens next

What we will do with responses to this consultation:

• The responses will be collated, and a report will be prepared for the council's cabinet. All the responses will be kept anonymous.
• The cabinet report will be published before the cabinet meeting and will be available 5 working days prior to the meeting on the Surrey County Council website. The report will be in the Public Reports pack of the relevant meeting. Printed copies will also be available 5 working days prior to the meeting and can be obtained by contacting servicedelivery.info@surreycc.gov.uk
• The cabinet will consider the feedback from the consultation and cabinet will then take a decision about the closure of the home. We will aim to take this to the June 2023 cabinet meeting.
• We will also use the feedback to inform our Equalities Impact Assessment
• The demographic information you share will only be used within Surrey County Council. In accordance with the Data Protection Act 2018 this detail will only be used for statistical analysis purposes. You can find out more on how the council uses and safeguards information and data in the information and privacy section of our website: Your Information and Privacy