Consultation hub

Welcome to Surrey Says. This site will help you find and participate in consultations that interest you in Surrey. Open, forthcoming and recently closed consultations are displayed below. Alternatively, search for consultations by keyword, postcode or interest. Our 'We Asked, You Said, We Did' section below highlights main findings from some closed consultations and also what happened as a result of the consultation.

Continued cuts to our funding, rising costs and increasing demand for key services means that the need for Surrey County Council to find savings has reached unprecedented levels. This year alone we need to make savings of more than £100m.

We are determined to meet our responsibilities and will continue to support our residents as effectively as we can, but despite having achieved £450m worth of savings since 2010, changes to services are still needed. Sometimes, this may mean radically rethinking how public services are provided across the county – closer working between different organisations, placing services where they are convenient for communities and adapting to people’s changing needs.

We want to hear ideas about how we can change services and work in different ways. We will be highlighting ways in which we can work together to re-shape how services are provided across Surrey. There will also be opportunities through specific consultations and events that you can find and participate in here.

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We Asked

We asked for your views on plans for health and care services in part of Surrey known as Surrey Heartlands - covering North West Surrey, Guildford, Waverley, East Elmbridge, Epsom, Ewell and Dorking. These plans were for 2018/19 and covered aspects such as mental health care, children's services, hospital care and adult social care.

You Said

You provided a wealth of feedback on how we could improve upon our plans, through the survey and at different groups that we were able to attend during the engagement. 

We Did

We reviewed all feedback and identified the major themes. We then reported this to the different Governing Bodies for the Clinical Commissioning Groups in Surrey as well as within Surrey County Council. We can now present the responses to this feedback in our engagement outcome report so you can see how your feedback has been taken on board by commissioners. 

An Operational Plan for Surrey Heartlands for 2018/19, which explains how these intentions are to be implemented can be read here.

We Asked

The County Council asked for your views on the proposal that “Surrey County Council will no longer provide funding for Housing Related Support.  This may mean your Housing Related Support will cease.  If you have an on-going need for support you will be able to ask Adult Social Care for an assessment of your needs.  If, as a result of this assessment, you qualify for support under the Care Act eligibility criteria, you will receive funding through a personal budget from Surrey County Council”.

The purpose of the consultation was to help the County Council’s Cabinet understand the potential impact of the proposals and to make a decision.

You Said

A total of 1,995 responses were received - 1,896 responses from residents and 99 from other interested parties.  You said:

Q1: What really matters to you in relation to helping you meet your Housing Related Support needs?   The most important service for residents was “access to an emergency alarm service to call for help if needed” with 82% of responses (1,554 people), followed by “help to resolve any problems and to access information, advice and support” with 74% of responses (1,400 people). 

Q2: How often do you use these services?  25% of residents stated they use the service daily and 25% use the service weekly; another 32% stated they use it less than once a week.

Q3: To what extent do you agree, or disagree, with the proposal?  62% of residents (1,179 people) disagreed to some extent with the proposal and 20% of residents (377 people) agreed to some extent with the proposal.  For other interested parties, 78 respondents disagreed, while 20 respondents agreed with the proposal.

Q4: If Surrey County Council’s proposal is agreed, and your Housing Related Support ceases, will you ask Adult Social Care for an assessment of your care and support needs?  49% of all responses said they would ask for an assessment and a further 27% said they were not sure.

Q5: If Surrey County Council’s proposal is agreed, how do you think this will impact on you?  72% of residents (1,396 people) thought it would impact them to some extent.

We Did

We collated and summarised all the feedback from the consultation into the report for Cabinet.  Cabinet met on the 26 September 2017 to consider the proposal and agreed that:

  • Surrey County Council will no longer provide funding for Housing Related Support for people with learning, physical and sensory disabilities and services for older people.

This decision was taken with great reluctance by the Council’s Cabinet.  Continued cuts to funding, rising costs and increasing demand for services mean that the need for Surrey County Council to find savings has reached unprecedented levels.  The Council has to target the funding it has available on those adults with eligible needs.

To see the available information, follow the link: Decision sheet details on public web site

We Asked

We asked for your views on our proposals for improving road safety in Coleford Bridge Road, Mytchett.

You Said

The results showed a clear preference for Option 2 which included the introduction of additional road markings and vehicle activated signs.

We Did

Given the result of the public consultation, Surrey County Council are progressing with Option 2. The lining parts of the scheme have already been completed. The remaining works, including installation of a new post and two new vehicle activated signs, is expected to be finished by April 2017.