Your Voice Matters

Overview

Feedback from parents and carers

We are committed to providing the best possible service for for children, young people and families. As a parent and/or carer, your constructive feedback is invaluable in helping us make positive changes. 

We want to hear about your experiences and thoughts on what could be improved to ensure all children in Surrey thrive and no one is left behind - especially those children who need extra support. 

We are committed to reviewing every piece of feedback we receive. Where we identify themes, they will be monitored through our Action Card process, which means it has formal governance to follow up until the issue is addressed to our satisfaction.

IMPORTANT: This form is not intended for specific child, young person, or family-related questions or concerns. For such matters, please continue to liaise with your key contact in the service, such as your Case Officer, the Learners Single Point of Access (L-Spa), or if you want to put forward a formal complaint, please use ‘Be Heard’: Children's social care, education, and SEND complaints - Surrey County Council. 

Our contact centre can support you with any urgent enquiries or concerns.

Data and Privacy Notice: Your responses are used solely for feedback to Surrey County Council and any contact details you provide will only be used for the specified purposes. By completing the form, you consent to data collection and storage per our privacy notice here. Contact us for a printed copy 

Accessibility Statement: The survey is compatible with speech recognition software and screen readers. For alternative formats or assistance, contact us at AND.Partnership@surreycc.gov.uk. 

Why your views matter

We are committed to providing the best possible service for children, young people and families. Your feedback will help to improve our services so that all children in Surrey thrive and no one is left behind - especially those children who need extra support. 

The form includes an open question for you to provide your comments, and an 'About you' section to ensure diverse representation.