School and College Feedback 2025

1. What school are you replying on behalf of?

Response:

2. Do you have a designated transport contact at your school? If yes, please provide their contact details.

Response:

3. Have you received for this academic year notification of the transport that attends your school, in the form of an official manifest issued by SSTAT, and also a revised one following any changes in transport?

(Required) Yes No Unsure

4. On a scale of 1-5 (5 being excellent, 1 being very poor) how satisfied were you this academic year with the current transport arrangements into your school/establishment, based on punctuality of service?

5 4 3 2 1

5. If you rated 3 stars or lower, please explain why.

Reason for response:

6. Have you had to contact SSTAT/Surrey County Council this academic year regarding the transport provision into your school/establishment?

Yes No

7. On a scale of 1-5 (5 being excellent, 1 being very poor) how satisfied were you this academic year with any communications you have had with a Driver, Passenger Assistant (PA) or Operator? Were they approachable, polite and considerate regarding any issues raised?

5 4 3 2 1

8. If you rated 3 stars or lower, please explain why.

Reason for response:

9. On a scale of 1-5 (5 being excellent, 1 being very poor) how satisfied were you with the outcome and level of customer service received?

5 4 3 2 1

10. If you rated 3 stars or lower, please explain why.

Reason for response:

11. On a scale of 1-5 (5 being excellent, 1 being very poor), how satisfied were you this academic year with the Driver/Passenger Assistant/Operator's understanding of the needs of the passengers being transported?

5 4 3 2 1

12. If you rated 3 stars or lower, please explain why.

Reason for response:

13. Do you have any concerns or issues with any specific routes/suppliers/staff members? (Please provide as much detail as possible so we can identify the route and take specific action to address the concern).

Response:

14. Do you have any concerns about any equipment being used in any of the transport? (Wheelchairs, seats, harnesses, boosters etc). If yes, please provide as much detail as possible so we can identify the route and take specific action to address the concern).

Response:

15. Have you had any positive experiences with the transport provision into your school that you would like to mention?

Response:

16. Do you have any additional comments or suggestions regarding the provision of home to school transport into your school/establishment?

Response:

Introduction