Direct Payment Strategy

Closed 29 Oct 2023

Opened 15 Sep 2023


Surrey County Council has produced a draft Direct Payments Strategy 2023 – 2028.

We asked an external social enterprise research company to undertake a co-production exercise by engaging and consulting with people with lived experience of Direct Payments, user-led organisations and partner agencies, representing both adults and families to identify the challenges and issues people face having a Direct Payment from Adult Social Care and Children with Disabilities, to gather their views on what works well, what could be better and their ideas for change / improvement

The outcome of this co-production exercise has significantly influenced the drafting of the Direct Payment Strategy.

The co-production found that that there have been some inconsistencies in the way Direct Payments have been promoted, managed, and communicated.  This draft strategy outlines how we intend to address these concerns.

Please take this opportunity to look at the Draft Direct Payment Strategy and let us know what you think by completing the questionnaire.

Click on this link to see the Draft Strategy - Draft Direct Payments Strategy.

The questionnaire will be open until Sunday 29th October 2023.

Alternative versions of the Direct Payments Survey are available below in the related documents section. If you need a hard copy of any of the alternative formats, please contact us using details provided on this page.

If you have any queries or comments you can contact us by email.


  • All Areas


  • People who use social care services


  • People who use social care services