Have your say on health and social care commissioning intentions for 2018/19

Closed 18 Feb 2018

Opened 17 Jan 2018

Feedback Updated 10 May 2018

We Asked

We asked for your views on plans for health and care services in part of Surrey known as Surrey Heartlands - covering North West Surrey, Guildford, Waverley, East Elmbridge, Epsom, Ewell and Dorking. These plans were for 2018/19 and covered aspects such as mental health care, children's services, hospital care and adult social care.

You Said

You provided a wealth of feedback on how we could improve upon our plans, through the survey and at different groups that we were able to attend during the engagement. 

We Did

We reviewed all feedback and identified the major themes. We then reported this to the different Governing Bodies for the Clinical Commissioning Groups in Surrey as well as within Surrey County Council. We can now present the responses to this feedback in our engagement outcome report so you can see how your feedback has been taken on board by commissioners. 

An Operational Plan for Surrey Heartlands for 2018/19, which explains how these intentions are to be implemented can be read here.

Results Updated 10 May 2018

We are pleased to publish the outcome report from the engagement that we carried out in early 2018 on health and care plans. We have been able to identify major themes from the feedback we received and can now explain how this feedback will be incorporated in 2018/19.



Every year local health and care organisations set their plans and priorities (known as commissioning intentions) for the year ahead.

To reflect closer working across Guildford and Waverley, North West Surrey and Surrey Downs Clinical Commissioning Groups (CCGs) and Surrey County Council, as well as work happening across the wider Surrey Heartlands area, this year we have developed joint commissioning intentions for health and social care.

These intentions, or plans, reflect our priorities for health and social care across a range of areas and set out how we will commission care that meets the needs of the local population. They also summarise how we will achieve the NHS’ national priorities.

We have already sought the views of GP practices, health and social care providers and other partners, who have helped shape our thinking and now we are inviting local people and wider stakeholders to have their say.

Through this survey we welcome your feedback on our plans, particularly any comments on any areas or issues that you feel we may not be addressing.

The survey has been designed in chapters so you can choose which areas you want to comment on, rather than needing to complete every section, depending on their relevance to you or your organisation. The survey closes on 18 February 2018 so please share your comments by then.

We will analyse all the feedback we receive and the findings will inform our final joint commissioning intentions, which will be published in April 2018. All analysis and reporting will be aggregated and anonymised.

We look forward to receiving your feedback.

Printed copies of the summary document and the survey can be requested by calling 01372 201732 or sending an SMS text to 07747 476511.


  • All Areas


  • All Surrey residents


  • Health and wellbeing
  • Social care service users
  • People who use social care services