Highways Customer Satisfaction Survey

Closes 29 Apr 2019

Highways Customer Satisfaction Survey

1. Name (optional)

2. Please indicate which District or Borough you live in

3. Do you have a reference number for the service you contacted us about?

4. How were you contacted by Surrey County Council?

5. Did you ask to be contacted?

6. What had you contacted Surrey County Council about originally?

7. Were we able to answer or resolve your enquiry? Please select one of the following and if you wish please comment.

8. How satisfied are you with the period of time it took to respond to your query?

9. How satisfied are you with the level of knowledge of the staff member that contacted you?

10. How satisfied are you with the manner in which our staff dealt with you?

11. How would you rate the overall service you received?

12. Do you have any other comments or suggestions?

13. Would you be happy if we contacted you in the future to discuss your response to the questionnaire?

14. If you would like to be contacted, please leave a number that we can contact you on during working hours