Have your say on our updated Customer Promise

Overview

Surrey County Council is committed to delivering excellent service to customers*, which is reflected in the councils Customer Promise , developed in 2015. We felt it was important to update our promise to reflect what our customers say they need from us and to reflect where we are now as an organisation and what matters to people who live, work, visit, study or travel in the county. We’ve developed the following principles based on research and insight from customers and want to sense-check that these feel right.

Our refreshed principles are:

• We make things happen
• We make it easy​
• We listen​
• We’re open and honest​
• We build good relationships

*We use a wide definition of the word 'customer'. It covers not just our residents - the people who live in Surrey - but also those who work, visit, study or travel in the county, as well as our partners and the organisations that we do business with.  Our customers are people who contact and interact with Surrey County Council.

Accessibility Statement 

This survey is compatible with speech recognition software and screen readers. Alternative versions of this survey (Easy Read version of this survey) can be found at the bottom of this page under ‘related documents’. If you have any queries about the survey and/or require this survey in hard copy or a different alternative format, please contact us and we will do our best to assist you:

Email: research@surreycc.gov.uk

SMS text number: 07860 053 465

Why your views matter

We’ve developed the priniciples based on research and insight from customers and want to sense-check that these feel right.