The Future of the Eight Residential Care Homes for Older People Run by Surrey County Council

Overview

This Consultation Survey is to capture people's views on the future of eight residential care homes for older people owned and operated by Surrey County Council. This is a listening exercise, and our overriding priority is the wellbeing of the residents and staff at the homes who we want to involve fully and sensitively. We welcome the views and opinions of everyone and any responses received will help us take into account the public's views when making a decision.

It is important that you read and consider the supporting information before completing this survey.  This additional information, in a range of formats, can be found in the related documents at the bottom of this page. Large print versions are also available on request by contacting us via: servicedelivery.info@surreycc.gov.uk or  01372 832257 (Monday to Friday, 9am to 5pm).

The older people’s care homes are:

Abbeywood, Wharf Road, Ash Vale, GU12 5AX

Barnfield, Upfield, Horley, RH6 7LA

Birchlands, Barley Mow Road, Englefield Green, TW20 0NP

Chalkmead, Deans Road, Merstham, Redhill, RH1 3HE

Heathside, Coley Avenue, Woking, GU22 7BT

Keswick, East Park Avenue, Great Bookham, KT23 3ND

Meadowside, Knowle Park Avenue, Staines, TW18 1AN

Orchard Court, East Grinstead Road, Lingfield, RH7 6ET

Information has been prepared explaining why we need to consult on the future of these care homes. There is a consultation document, a factsheet about each care home and a detailed report on each building written by Savills, an independent firm of surveyors. 

Factsheets about each care home and a printable version of this survey are also available in Easy Read format at the bottom of the page.

Surrey County Council will be considering three options together with any other options that may be proposed as part of this consultation.  These options are:

Option 1: Maintain and sustain some or all of the eight residential care homes and continue to meet building compliance standards

Examples of things to consider for this option are:

• No significant changes to the building or service
• Remains challenging to accommodate people with complex care needs
• Shared bathing and toilet facilities would continue to impact on privacy and the control of infections
• Please refer to the consultation document and factsheets about each care home for more information at the bottom of this page

Option 2: Modernise and refurbish some or all of the eight residential care homes for older people owned and operated by the council

Examples of things to consider for this option are:

• Major refurbishment or reconfiguration, including addition of en-suite facilities
• Residents may need to be moved from the homes to enable works to be completed. 
• Please refer to the consultation document and factsheets about each care home for more information at the bottom of this page

If you would like to receive this survey in another language, large print or you need help understanding the information you can speak to the Service Delivery Team. Please contact us:

• Telephone: 01372 832257 (Monday to Friday, 9am to 5pm)
• SMS: 07527 182861 (For the deaf and hard of hearing only.  Please start your message with ‘care home survey')
• Email: servicedelivery.info@surreycc.gov.uk
• Post: Mr C Hastings, Area Director, Service Delivery Management Team, Fairmount House, Bull Hill, Leatherhead. Surrey. KT22 7AH

Please submit your response by 5 January 2022.

What we will do with responses to this consultation:

• The responses will be collated, and a report will be prepared for the council’s cabinet. All the responses will be kept anonymous
• The cabinet report will be published before the cabinet meeting and will be available on the Surrey County Council website 5 working days prior to the meeting. The report will be in the Public Reports Pack of the relevant meeting.  Printed copies will also be available 5 working days prior to the meeting and can be obtained by contacting servicedelivery.info@surreycc.gov.uk
• Cabinet meetings are open to the public but attendance in person must be pre-booked.  This can be done by e-mailing huma.younis@surreycc.gov.uk.  Cabinet meetings are also live streamed so can be viewed online by visiting our website, choosing the meeting date and then the media tab where a link to the webcast will appear
• The cabinet will discuss the feedback from the consultation and cabinet will then take a decision about the future of each home. This will take place in February 2022
• We will also use the feedback to inform our Equalities Impact Assessment
• The demographic information you share will only be used within Surrey County Council. In accordance with the Data Protection Act 2018 this detail will only be used for statistical analysis purposes. You can find out more on how the council uses and safeguards information and data in the information and privacy section of our website:
• Your Information and Privacy

What happens next